I once heard an excellent quote that said:

“Most conflicts are simply an argument over the definition of words.”

I believe there is a lot of truth in that. One of the main reasons conflict resolution remains so difficult is that the parties involved often do not start from the same place.

Growing up a Canadian, I quickly learned the value my country places on being “polite.” I would hear it constantly when I traveled, “you’re a Canadian? I love Canadians! You are all so nice.”

De-escalation has been on the rise significantly in workplaces in the last few years. When you hear the word de-escalation…

Nothing lets conflict marinate better than being stuck in the car with someone for a long drive. For most of us…